Privacy Policy – Rock CAD Support

Rock CAD Support – Privacy Policy
Overview
This privacy policy is meant to help you understand how Rock CAD Support collects, uses, & protects the personal data we collect from our website, & the limited circumstances in which we transfer data to our partners, & what they do with that data. For the purposes of this policy, personal data includes any information that can be used on its own or with other information to identify, contact, or locate an individual, or to identify an individual in context.

We only collect & use your data when: (1) you consent to our doing so; (2) we need to fulfil an obligation we have to you; (3) it is necessary for our legitimate interests in providing & offering the services available on our website; or (4) in limited situations where we are required to do so by law.

We need certain personal data, including your contact & email information to process orders you place. If you do not wish for us to collect this information, you will not be able to take advantage of the services on this website.

For any personal data collected outside the order-processing context or not otherwise necessary for a legitimate interest or legal compliance, we will ask for your consent before collecting. You can contact us to request that we no longer collect such data or that we remove what we have collected.

1. What personal information do we collect, & when do we collect it?
Ordering & Registration. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details about your job, industry, & software package to improve your experience. You may review & update the information you provide by contacting support@RockCAD.com.au, & delete your account if need be. You need to provide this information in order for us to provide you with the services available on this website.

Software Trial Sign-Up. To sign up for a software trial, you will be required to enter your name & email address. This information may be transferred to our promotional & reseller partners for the limited purpose of a sales follow-up.

Contact Form When you use the ‘Email Us’ form on our webpage to submit comments or questions we require that you submit your name & email. We use this information only to respond to your comments or questions. We may also transfer the data you submit in the ‘Email Us’ form to our partners for the limited purpose of a sales follow-up. By entering your data & clicking ‘SUBMIT’ you are consenting to collection & use of that data, as described.

Automated Information. When you access our website we automatically receive & record information from your browser. The information can include your IP address or unique device identifier, cookies, & data about which pages you visit. This information helps us operate & provide the services available on our website. It is collected automatically & stored in log files. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud, to keep our website & the services secure, & to analyse & understand how you & other visitors use our website.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser & capture & remember certain information. We use cookies to:

Track & process items in shopping carts;
Understand & save user’s preferences for future visits;
Compile aggregate data about site traffic & site interaction; and
Keep track of advertisements.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so look at your browser’s Help menu to learn how to modify your cookies.

If you disable cookies, some features that make your site experience more efficient & some of our services will not function properly. To avoid this, you can place orders by email contacting us by support@rockcad.com.au

We may also automatically collect device-specific information when you access our website. This information may include information such as the hardware model, operating system information & debugging information, browser information, IP address, & device identifiers.

Analytics Information. We use data analytics software to ensure our website functions & to improve the services available through the website. This software may record information such as how often you use our website, aggregated usage, & performance data.

2. How do we use your information?
When we collect & use your personal data, we do so based on a number of legal bases, including the following:

We need to fulfil a contractual obligation we have to you;
You have consented to us collecting & using that data;
Our legitimate interests in providing & offering the services available on our website; and
The limited situations where required to do so by law or legal order.
When we collect or use your personal data out of a contractual obligation to you, it means that we need such personal data to fulfil an order you have placed or to provide services you have purchased.

We rely on your consent to collect & use your personal data after you request to be contacted by us, sign up for email marketing or fill out a survey, or when you consent to our collection of your analytics & automated data collection.

When we collect or use your personal data because of legitimate interests in doing so, we do it for several reasons, including:

Providing & improving our website & services. We may collect & use your personal data to improve our website & services. Such use is necessary for our legitimate interest in improving our website & services & in understanding how they are used.

Keeping our services safe & secure. We may also collect & use your personal data for safety & security purposes, including sharing your information for such purposes. We do so because it is necessary to pursue our legitimate interests in ensuring the security of our website & users, including you.

Legal & Safety. We may also retain, preserve, or release your personal data to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against legal claims, including to collect a debt; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of our Terms & Conditions. In these cases, our use of your data may be necessary for our legitimate interests in keeping our website secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage, & complying with a legal obligation, a court order, or exercising or defending legal claims. It could also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to share data to prevent loss of life or personal injury). In case we are asked to disclose any of your personal data out of public interest, vital interest, or because of a legal action, we will disclose no more than necessary to achieve the applicable interest.

Service Providers. We also engage certain third-party companies & individuals (including payment processors & marketing partners) as necessary to operate our website & to provide the products & services available on it. These third parties have only limited access to your data, & they may not use your data except to perform these tasks on our behalf. They are obligated to us not to disclose or use your data in any other way. Our engagement of service providers is often necessary for us to provide the products & services available on our website. We only engage third parties out of our legitimate interest in working with service providers to make our website & services better.

3. When do we transfer your data?
We do not sell, trade, or otherwise transfer your personal data to third parties except as disclosed in this policy. We will only transfer your personal data where such transfer is permitted by law. This includes that, where applicable, we will only transfer your data when such transfer is in accordance with our legal basis for collecting your data.

We will transfer your personal data to other countries only if & when permitted by our legal bases for collecting & using your personal data to begin with, & only to the countries we are permitted to do so by law. Please be aware that the privacy laws & standards in certain countries may differ from those in your country of residence.

We take steps to ensure that any personal data we transfer remains subject to appropriate security measures.

4. How do we protect your data?
Our website is scanned on a regular basis for security holes & known vulnerabilities to make your visit to our site as safe as possible:

We use regular malware scanning;
Your personal data is contained behind secured networks & is only accessible by a limited number of people with special access rights to such systems, & they are required to keep the information confidential;
All transactions are processed through a gateway provider & are not stored or processed on our servers.
5. How long do we keep your data?
We will retain your data only as long as necessary for the uses stated in this policy. You may contact us to opt-out of email marketing or to close your account with us. After that, we would only keep data if & to the extent reasonably necessary to comply with our legal obligations (for example, to comply with applicable tax or revenue laws), resolve disputes, enforce agreements, & as otherwise described in this policy.

We may also retain log files for analytics purposes. These are generally only kept for a short time, unless required for safety, to make improvements, or to comply with requirements as stated above.

6. Your choice & control
You may request that we update any personal data we have kept by contacting us.

Depending on your location, you may have certain other rights with respect to your personal data, such as:

Access & portability (including that you may request a copy of the data we have collected);
Corrections (including that you may request we correct any personal data we have collected);
Deletions (including that you may request we delete the personal data we have collected, except information we are required to retain); and
Withdrawals of consent or objections to processing (including that you may, in certain circumstances, ask that we stop processing your personal information, with some exceptions).
You may also opt-out of email marketing at any time.

7. Changes to this privacy policy
We may update the terms of this privacy policy as necessary to comply with additional regulations or to meet new business demands. We will send notices by email & post notice on our website if we update this Privacy policy.

8. Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate & independent privacy policies. We have no responsibility or liability for the content & activities of these linked sites. Nonetheless, we seek to protect the integrity of our site & welcome any feedback about these sites.

In accordance with ANTI-SPAM, we agree to:

NOT use false or misleading subjects or email addresses;
Identify the message as an advertisement in some reasonable way;
Include the physical address of our business or site headquarters;
Monitor third-party email marketing services for compliance, if one is used;
Honour opt-out/unsubscribe requests quickly; and
Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email, & we will promptly remove you from all correspondence.

Rock CAD Support
www.RockCAD.com.au
support@RockCAD.com.au